Privacy Policy

Last updated: 13 October 2026

This Privacy Policy explains how Trybe Streams Technology Limited ("Trybe", "we", "us" or "our"), the operator of the Trybe mobile application and related services (the "Service"), collects, uses, shares and protects your personal data. We are committed to handling your data in accordance with the Nigeria Data Protection Act 2023 (NDPA), the Nigeria Data Protection Regulation (NDPR) and other applicable laws.

By creating an account or using Trybe, you acknowledge that you have read and understood this Policy.

1. Who we are (Data Controller)

The data controller responsible for your personal data is:

• Trybe Streams Technology Limited (RC: 9213083)
• Registered address: Office D7, Ben Ndi Obi Street, Jahi, FCT, Abuja, Nigeria
• Contact: support@trybestreams.com

If you have questions about this Policy or your data, contact us using the details above.

2. Information we collect

Information you provide

• Account data: username, display name, email address, password (stored only as a salted hash on our backend), and date of birth used for age verification.
• Profile data: profile photo, cover photo, bio, country and time zone.
• Content: live streams, reels, stories, comments, chat messages, voice notes and any media you upload or broadcast.
• Payment-related data: records of virtual coin purchases and gifts. Apple processes iOS coin purchases. Stripe processes creator payout onboarding, identity verification and banking details where payouts are available. We retain purchase, gift and payout records and provider identifiers; we do not store full card numbers.
• Support data: information you send us when you contact support or report content.

Information collected automatically

• Device and usage data: IP address and connection information needed to deliver the Service, and interactions such as views, likes, follows and messages.
• Approximate location: country and time zone that you provide in your profile.
• Diagnostics: technical error and connection logs from our hosting and streaming providers to keep the Service stable.

Information from others

• Other users may mention you, invite you to co-host, send you gifts, or report content you posted.

3. How we use your information

We use your personal data to:

• Create and manage your account and authenticate you.
• Operate core features: live streaming, co-hosting, reels, stories, direct messages, follows and virtual gifts.
• Deliver, store and stream your media to your chosen audience.
• Process virtual coin purchases and creator gifting.
• Send service messages and, where you have opted in, push notifications.
• Maintain safety: detect fraud, abuse, and violations of our Terms; moderate content; and respond to reports.
• Improve and develop the Service through analytics.
• Comply with legal obligations and enforce our agreements.

4. Legal bases for processing

Under the NDPA/NDPR we rely on the following lawful bases:

• Performance of a contract — to provide the Service you sign up for.
• Consent — for optional features such as push notifications, camera/microphone access. You may withdraw consent at any time.
• Legitimate interests — to keep the platform safe, prevent abuse and improve our features, balanced against your rights.
• Legal obligation — to comply with applicable laws and lawful requests.

5. How we share information

We do not sell your personal data. We share it only as described here:

• Moderation: public uploads are reviewed before publication. Authorized moderators review reported content, including the specific private message reported by a participant. Permitted sensitive material is restricted to adults and hidden by default.
• With other users: your public profile and any content you choose to broadcast or post is visible to your audience. Live video and audio are transmitted to viewers and co-hosts in real time.
• Service providers (processors): we use trusted vendors who process data on our behalf under contract, including:

- Railway — backend hosting and PostgreSQL account, content and transaction records.

- Cloudflare — DNS, media storage in R2 and content delivery.

- LiveKit — real-time audio/video transport for streams, calls and co-hosting.

- Google — optional Google sign-in; Google receives authentication-related data when you use that option.

- Resend — transactional email delivery, including verification and account alerts.

- Stripe — creator payout onboarding, verification and transfers where enabled.

- Apple — app distribution, push notifications and In-App Purchases.

• Legal and safety: we may disclose data to comply with the law, enforce our Terms, or protect the rights, safety and property of our users, the public or Trybe.
• Business transfers: if we are involved in a merger, acquisition or asset sale, data may be transferred subject to this Policy.

6. International data transfers

Trybe's infrastructure stores and processes data on servers located outside Nigeria (in the United States). Where we transfer your data abroad, we take steps required by the NDPA/NDPR to ensure an adequate level of protection, including contractual safeguards with our processors. By using the Service you understand that your data may be processed in these locations.

7. Data retention

We keep your personal data only for as long as necessary:

• Account and profile data — for as long as your account is active.
• Content — removed from access when deletion is requested. Storage cleanup is retried after service outages, normally completed within 30 days; backup copies may remain for a limited retention period. Contact support@trybestreams.com for the status of your deletion request.
• Transaction records — for the period required by tax and financial laws.
• Safety and moderation records — for as long as needed to enforce our Terms and meet legal obligations.

When data is no longer required, we delete or anonymise it.

8. Your rights

Subject to the NDPA/NDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your data in a portable format.
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC).

To exercise any of these rights, contact us at support@trybestreams.com. You can edit your profile and request account deletion directly in Settings. Account access is disabled immediately and associated media and personal data are queued for permanent deletion. Records required for financial or safety obligations may be retained with restricted access. We will respond within the timeframes required by law.

9. Children's privacy

Trybe is intended for users aged 13 and older. Users under the age of 18 must have permission from a parent or legal guardian to use the Service. We do not knowingly collect data from children under 13. If you believe a child under 13 has provided us data, contact us and we will delete it.

10. Security

We use technical and organisational measures to protect your data, including encryption in transit, access controls and secure cloud infrastructure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Protect your account by keeping your password confidential.

11. Permissions we request

The app may ask for access to your camera and microphone (to stream, co-host, record reels and send voice notes), your photo library (to upload media), and notifications. You can manage these permissions at any time in your device settings.

12. Changes to this Policy

We may update this Policy from time to time. We will revise the "Last updated" date and, for material changes, provide additional notice in the app. Continued use of the Service after changes take effect constitutes acceptance.

13. Contact us

For any privacy questions or requests, contact:

Trybe Streams Technology Limited

Email: support@trybestreams.com

Address: Office D7, Ben Ndi Obi Street, Jahi, FCT, Abuja, Nigeria